On 21^st May 2021 Viridor has announced the agreement to sell our collections business and a number of recycling assets to Biffa.

However, this agreement will take several months to complete and there is no immediate change to the great local service, focused on reliability and customer service, provided to our collections and recycling customers by Viridor.

There is currently no need to contact either Viridor or Biffa in regard to today’s announcement. We promise that as the sale progresses you will be kept informed and fully supported with any changes that may take place.

For now, it is very much business as usual. Thank you for your continued support.

What does this mean for existing Viridor business waste customers?

Existing Viridor customers will continue to receive the same great local service, focussed on reliability and customer service. There is no need to contact either Viridor or Biffa.

I’m a Viridor customer and need to speak to Customer Services - who should I call?

From 21^st May 2021 onwards, Viridor customers should continue to contact the Viridor Customer Services teams as normal:

For customers wishing to discuss an invoice or amend details on their account, please email creditcontrol@viridor.co.uk or telephone 01823 721 461

Customers wishing to make a payment can visit www.payviridor.co.uk - you will need your account number and invoice number

For suspension of services during this time, please either email your local servicing depot (details at the top of your invoice) or creditcontrol@viridor.co.uk

For supplier enquiries, including payment of invoices, please email accountspayable@viridor.co.uk or call 01823 721 400

For all other existing customer queries, please contact your local depot on one of the following email addresses:

Scotland

Trafford Park

Salmon Pastures

Taunton　

Dorset　

Plymouth　

Cornwall　

Filton

Exeter　

Barnstaple　　

Corby　

Hersden　

Rochester　

East Wretham　

customerservicesscotland@viridor.co.uk

manchester@viridor.co.uk

sheffieldtransport@viridor.co.uk

tauntonadmin@viridor.co.uk

dorset@viridor.co.uk

plymouth@viridor.co.uk

cornwall@viridor.co.uk

filtoncustomerservices@viridor.co.uk

exeter@viridor.co.uk

barnstaple@viridor.co.uk

corbyorders@viridor.co.uk

hersdensales@viridor.co.uk

hersdensales@viridor.co.uk

orderseastwretham@viridor.co.uk

General enquiries should be emailed to enquiries@viridor.co.uk or alternatively please call 01823 721 400.

For all new sales enquiries, e-mail sales@viridor.co.uk.

For further information please contact:

communications@viridor.co.uk

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